In July '03, I bought my first Mac: an iBook. As a teacher in NYC, it took many afterschool programs to save up the $1550 and needless to say, I was thrilled when it came in the mail. I couldn't wait to use iPhoto, iTunes, iMovie, iPod and Airport.
The romance quickly soured in Jan. '04 when my logicboard failed. Apple was kind enough to pay full cost, though my 90 day warranty had expired. It took 3 times in Jan. for my computer to be fully fixed (all dispatch numbers at end of email.) After further research, I realized that many '03 iBooks were suffering the same defect but hoped that this would be the one and only time for my iBook.
All was well until Jan. '05 when the logicboard failed again. How discouraging. Not only did I lose my lesson-planning resources but my logicboard, hard drive and keyboard were replaced. I lost my entire iTunes collection as a result. Apple once again paid full cost.
No problem until 4/22/06. I was writing an email and blip! the video disappeared, the death of my logicboard once again. Except this time, Apple didn't want to cover the repairs, even though I was still under the 3 year logicboard warranty (the 1st tech didn't tell me this, of course). The tech began pushing new and refurbished products and when I explained that I just wanted my 2 1/2 year old iBook to simply work, she offered a $322 flat rate to fix it.
Of course it was a ludicrous idea for me to pay for a design flaw that I've been dealing with for nearly three years. I called Apple the next day and a more understanding tech set up a free repair for this week. Once again, I'm out of a computer for at least 2 weeks.
I've been loyal to Apple and other than this continual problem, I've loved my iBook. It saddens me that Apple continues to fix the same problem while expecting different results. Isn't that the definition of insanity? I'd like a laptop that is worthy of all the hours I spent afterschool to save $1500. Otherwise, I'll just go out and pay for a PC that's 1/2 the price.
I'd like for you to step up to the plate and replace my iBook with a reliable one. What I can offer you in return is my thanks and continued loyalty to Apple products. Because really...is it an Apple, or is it a lemon?
Thanks for your time.
New York Ex
p.s. Eat me.